June 2006 archive

Action speaks louder than words

27th Jun 2006 @ 11.41am

The latest report from ISR states clearly that engaged employees will result in improved business performance.
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posted by Paul Honeywell |Add comment
filed under Engagement

It’s all about attitude….

24th Jun 2006 @ 9.53am

Much of our work focuses on the need to improve customer service as a key driver for increased revenue and greater profitability. In a recent customer service poll of six European countries, we Brits came second. Amongst the least helpful and most surly are the French. Germans top the poll for efficiency, knowledge and customer service. And queuing.
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posted by Alison Esse |Add comment
filed under Organisations

Engaging a virtual workforce

9th Jun 2006 @ 8.17am

This article on engaging a virtual workforce is interesting. We read an impressive - and increasing - amount of material from India on the subject of employee engagement. With the rapid growth that countries such as India and China are experiencing, it’s not surprising that the subject of employee engagement is taken seriously. We might take a leaf out of their book…..

posted by Marcus Hayes |Add comment
filed under Engagement