Blog Archive
June 2006
The latest report from ISR states clearly that engaged employees will result in improved business performance.
Much of our work focuses on the need to improve customer service as a key driver for increased revenue and greater profitability. In a recent customer service poll of six European countries, we Brits came second. Amongst the least helpful and most surly are the French. Germans top the poll for efficiency, knowledge and customer service. And queuing.
This article on engaging a virtual workforce is interesting. We read an impressive – and increasing – amount of material from India on the subject of employee engagement. With the rapid growth that countries such as India and China are experiencing, it’s not surprising that the subject of employee engagement is taken seriously. We might take a leaf out of their book…..